Refund and Cancellation Policy

Refund and Cancellation Policy | CBSEedupro.info

At CBSEedupro.info, we are committed to providing high-quality, structured educational resources for CBSE students. Because our products are digital and delivered instantly upon purchase, we maintain a transparent policy regarding refunds and cancellations.

1. Digital Content Policy

Since our courses, notes, and study materials are digital goods delivered via download or streaming, they are generally deemed “used” after purchase or opening.

  • No Refunds: As a general rule, we do not offer refunds once access to a digital course or downloadable PDF has been granted.
  • Why? Digital assets cannot be “returned” in the same way physical books can, and the intellectual property is consumed immediately.

2. Exceptional Circumstances

We value your satisfaction and may consider refund requests on a case-by-case basis under the following specific conditions:

  • Duplicate Purchase: If you accidentally purchased the same course or material twice, we will refund the second transaction after verification.
  • Technical Defect: If the digital file is corrupted or the course platform is inaccessible due to a server-side error on our end that we cannot resolve within 72 hours, a refund may be issued.
  • Incorrect Course Access: If you were granted access to a different subject or class than the one you purchased, and we are unable to rectify it immediately.

3. Non-Refundable Situations

Refunds will not be issued for the following reasons:

  • Change of mind or personal preference regarding the teaching style.
  • “Accidental” purchases made by a student without parental supervision.
  • Incompatibility with your device (please ensure you have a standard PDF reader or stable internet connection before purchasing).
  • Lack of use or failure to complete the course.

4. How to Request a Refund

If your situation falls under the “Exceptional Circumstances” mentioned above, please follow these steps:

  1. Contact Support: Email us at support@cbseedupro.info within 24 hours of the purchase.
  2. Include Details: Provide your Order ID, the email address used for purchase, and a clear description/screenshot of the technical issue.
  3. Review Period: Our team will review your request within 5-7 business days.

5. Payment Reversals

If a refund is approved, the amount will be credited back to the original payment method (Credit Card, UPI, or Net Banking). Please note that it may take an additional 5-10 business days for the bank to process the transaction and for the funds to appear in your account.

Note: CBSEedupro.info reserves the right to amend this policy at any time. We encourage students and parents to review our sample notes and course descriptions thoroughly before making a purchase.

For further clarification, please reach out to our administration via the Contact Us page.